Brooke Stool

As most orders on ardenbranch.com are large item/large quantity orders, the majority of Arden Branch’s deliveries will be LTL (Less than Truckload) freight shipments. All shipments will be via 3rd party freight carriers that are not owned or managed by Arden Branch. The products will ship on pallets via a semi-truck. We know many of our customers do not have loading docks for the trucks to pull up to, so Arden Branch includes lift-gate delivery for most orders. If this is not the case, you will be notified. Lift-gate deliveries include the truck driver bringing the pallets down from the truck but not inside the establishment. Arden Branch and/or the freight carrier reserves the right to bill you for accessorial freight services used at the time of delivery.

You, the customer, have the right to inspect all shipments before signing any bill of lading. In the event an order arrives damaged, incomplete or overstated, the customer is required to make the appropriate notations on the delivery receipt BEFORE the bill of lading is signed. Please note all boxes leave our warehouses damage-free. Products in boxes with damage are re-boxed. Report any product or quantity discrepancies to the carrier  and to Arden Branch immediately and note issues on the bill of lading to allow for inspection and prompt issue resolution. Arden Branch will not be held responsible for any concealed damage claims.