Boa Stool

Warranty Applicable to this Product Only:

INDOOR FURNITURE 

This factory warrants all standard indoor wood seating for a period of ten (10) years to be free from structural defects in frame material and craftsmanship under normal use and service, except for our Lounge series. Our Lounge series will be war- ranted for one (1) year. Any finish will be warranted for a period of one (1) year to be free from defects under normal use and service, except for genuine teak, faux teak and Thai teak. These finishes and/or slats require periodic maintenance therefore are not covered by our warranty. Any woven or rope material will be warranted for a period of one (1) year to be free from defects un- der normal use and service. Glides are not covered under any waranty. This warranty does not include discontinued or closeout items. If there are exceptions to this warranty it will be noted on your order. 

CUSTOM PRODUCT 

Custom order and/or designed product not otherwise identified explicitly in the product guide, is warrantied for a period of one (1) year to be free from structural defects in frame material and craftsmanship under normal use and service. Any finish will be warranted for a period of one (1) year to be free from defects under normal use and service, except for genuine teak, faux teak and Thai teak. These finishes and/or slats require periodic maintenance therefore are not covered by our warranty. Any woven or rope material will be warranted for a period of one (1) year to be free from defects under normal use and service. Glides are not covered under any warranty. If there are exceptions to this warranty it will be noted on your order. 

UPHOLSTERY MATERIAL 

All indoor and outdoor upholstery materials are covered solely by the corresponding upholstery manufacturer’s warranty. This warranty does not include discontinued or closeout items. If there are exceptions to this warranty it will be noted on your order. 

ANY CLOSEOUT OR DISCONTINUED PRODUCT 

The factory warrants most closeout or discontinued item for a period of one (1) year to be free from structural defects in frame material and craftsmanship under normal use and service. Any finish will be warranted for a period of one (1) year to be free from defects under normal use and service, except for genuine teak, faux teak and Thai teak. These finishes and/or slats require periodic maintenance therefore are not covered by our warranty. Any woven or rope material will be warranted for a period of one (1) year to be free from defects under normal use and service. Glides are not covered under any warranty. If there are exceptions to this warranty it will be noted on your order. 

FREE MAINTENANCE 

Periodic maintenance is required for all chairs, barstools, table tops and bases to ensure longevity and customer satisfaction. As an additional benefit to our customers, the factory offers assistance in the maintenance of their furniture. The factory will tighten, re-glue, re-glide and re-pin at our expense. The customer is responsible only for the freight charges in and out of the factory. 

REPLACEMENT OR REPAIR 

If a product is found to be defective in material or craftsmanship (indoor furniture) or found to have a structural defect (outdoor furniture) within the warranty period described, and if the product or component has been properly installed and maintained by the purchaser, the factory will, at its option, replace or repair the product or component free of charge. The factory® warranty will not apply to any product which has been repaired or altered by anyone other than the manufacturer. The factory will not assume labor charges for unauthorized field repairs unless agreed upon in writing by the factory prior to the repairs being done. 

LIMITS OF LIABILITY 

The extent of factory’s liability is limited to the purchase price of the products sold. In no event shall the factory be liable for injury, loss or damage, whether direct, consequential or incidental, to persons or property arising out of the purchaser’s use, or of any inability to use said products. 

WARRANTY CLAIMS 

These products contains an official production date label. Any product without the above mentioned label will void the product’s warranty. This warranty does not apply to modified products or components or to those damaged by accident, abuse, neglect or misuse. Under the above mentioned warranty, any product that is damaged during use and the customer desires an inspection and/or repairs, the customer must contact the Warranty Department for a Return Authorization number and return the product to the factory freight prepaid. After a thorough and fair inspection, if deemed defective, the factory will stand behind the product and repair/replace the product at no charge. Additionally, the factory will reimburse the customer for any freight charges incurred (with valid proof of payment) from returning the product to the factory. If the damage is determined to be due to improper use or undetected freight damage, the customer is fully responsible for the replacement/repair and freight of the product.

Shipping & Returns

As most orders on adrenbranch.com are large item/large quantity orders, the majority of Arden Branch’s deliveries will be LTL (Less than Truckload) freight shipments. All shipments will be via 3rd party freight carriers that are not owned or managed by Arden Branch. The products will ship on pallets via a semi-truck. We know many of our customers do not have loading docks for the trucks to pull up to, so Arden Branch includes lift-gate delivery for most orders. If this is not the case, you will be notified. Lift-gate deliveries include the truck driver bringing the pallets down from the truck but not inside the establishment. Arden Branch and/or the freight carrier reserves the right to bill you for accessorial freight services used at the time of delivery.

You, the customer, have the right to inspect all shipments before signing any bill of lading. In the event an order arrives damaged, incomplete or overstated, the customer is required to make the appropriate notations on the delivery receipt BEFORE the bill of lading is signed. Please note all boxes leave our warehouses damaged-free. Products in boxes with damage are re-boxed. Report any product or quantity discrepancies to the carrier and to Arden Branch immediately and note issue of bill of lading to allow for inspection and prompt issue resolution. Arden Branch will not be held responsible for any concealed damage claims.